IT Support - Managed Services Provider in New York

ArchonOne is the partner of choice for IT Support for NYC’s most rapidly growing firms.

We service two groups of people – companies that need complete IT support because they don’t want to source the talent in-house to handle it directly, and companies that have more than enough talent in-house, but want this particular work done in an exacting, predictable way.

8 Benefits and Features of ArchonOne’s Managed Services IT Support offering:

  1. Always Available: 24x7x365 Support
  2. Physically Local: Headquartered in the heart of NYC (above Grand Central Station).
  3. Quick To Respond: 20 Minute Initial Response Time
  4. Efficient: Maximum 60 Minute Resolution Target
  5. Experienced: Advanced Engineering Team captures all complex project work
  6. Enjoyable To Work With: 2021 Year to Date: 97% Awesome feedback, 3% Just Ok, 0% Negative
  7. Understands Priorities: Direct access to escalation line 24×7 w/direct access to CEO
  8. Comprehensive: Full IT Department on demand, including production system monitoring and responses

IT Support

ArchonOne is a full-service managed IT services provider. We make sure your technology works, so your business can work and grow. 

Data Backup and Disaster Recovery

Data is one of your critical IT assets.  Even if you think your backups are running, when was the last time you tried to restore them?  How does your backup plan fit into your Business Continuity plan in the event of a major disruption (think: COVID-19, natural disaster, cryptolocker infection)?. ArchonOne institutes back-up schedules and policies that will dramatically reduce the risk of your company losing access to important information. Whether you need to recover a single file, or entire databases, this extra layer of redundancy and security can save your company time and money and provide you with peace of mind. 

Augmented Help Desk

Today, your staff need to be able to work anytime, anywhere.  ArchonOne provides 24×7 around the clock augmented IT support coverage, custom tailored to your business, to ensure that all of the software and tools in your environment are working at peak performance, and to make sure your staff are able to resolve any technical issues quickly.  .

Microsoft Office 365

ArchonOne has deep Microsoft Office 365 experience and will help you with all aspects from planning, designing, and implementation.  Curious about how to leverage built-in Office 365 security features?  Wondering how to back up emails forever?  Need help migrating from another email provider?   We will help!

Storage

Dropbox?  Box?  Local file server?    Your company’s data is one of the most important assets in your organization.  ArchonOne has deep experience DropBox, Box and other major cloud platforms, as well as on-premises file servers.  If you’re considering a move to the cloud, data storage is a critically important component.  If you aren’t, access to those files is central to making sure your staff remain as productive as possible.  ArchonOne are experts in storage design and management and can help with whatever storage solution you need, large or small, remote or on site!. 

Systems Management

ArchonOne runs a powerful combination of a 24×7 automated monitoring and alarming system, along with dedicated systems management support team to make sure your servers and cloud services are operating at peak performance.   , 

Have you considered hiring a managed IT services provider, but have yet to find the right one? Did your company just receive Series A, B or C funding  and is now looking for a technology partner capable of scaling your operation? Do you have an overburdened and overworked IT team asking you for additional help? Contact ArchonOne right now and let’s schedule a time for a free no-obligation demo of our services. 

Have you considered hiring a managed IT services provider, but have yet to find the right one? Did your company just receive a capital infusion and now finds itself in need of a technology partner capable of scaling your operation? Do you have an overburdened and overworked IT team asking you for additional help? 

Contact ArchonOne right now and let’s schedule a time for a free no-obligation demo of our services.

Let’s schedule a free demo